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Operating a call center is not easy; choosing the right tools to
help you with the job can make all the difference in employee morale and customer satisfaction.
We pride ourselves on putting powerful software within reach of all call center managers, not just the big-budget heavy weights.
In 2005 we launched our first online service: SIMdecisions - The Online Call Center Simulator.
With SIMdecisions, call center managers can use simulation to try different solutions for their call center: new business rules,
different staffing levels, and more.
We hope you'll try SIMdecisions (free!), and stop by this website from time to time for updates on
ShiftCenter. We look forward to providing the very best in call center software to you - Fall 2006!
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